INTERACTIVE BUSINESS EVENTS
14 St Clements Road
Manchester M21 9HU
t. 0161 374 0372
14 St Clements Road
Manchester M21 9HU
t. 0161 374 0372
ADVANCED Performance Management
17th & 18th May 2010
Regency Park Hotel Newbury
2 day workshop
Regency Park Hotel Newbury
2 day workshop
Places still available
Workshop overview
Public sectors organisations have invested increasing amounts of resources to measure and manage their performance. They have done so for several reasons, such as formulating and implementing strategy, complying with rules and regulations, supporting decision-making processes, aligning behaviours, allocating resources, and providing internal and external accountability. However, despite substantial work and research in this area, there is little conclusive evidence over the benefits and shortcomings of introducing performance measurement systems in public sector organisations.
This workshop will provide delegates with the latest thinking, tools and techniques in the area of performance management. In particular, it will look at the main reasons for success and failure of performance management initiatives. These will range from the design of strategic objectives and the implementation of performance measurement systems, to the examination of behaviours, values, organisational culture and leadership models. Also, delegates will be involved in practical exercises to learn how to use three innovative tools:
- Scenario-based strategy maps to formulate, implement and communicate robust strategies;
- An integrated template to design performance targets and indicators that can effectively align and drive behaviours; and
- An assessment tool to understand how to foster a culture of performance.
Who will benefit from this workshop?
This workshop is aimed senior managers who have practical experience of measuring and managing performance or have attended previous PM courses.
Workshop Outline - Day One
1. Performance measurement and management – the state of the art
The workshop will start by presenting the latest work and research in performance management. Examples of scorecards and dashboards will be reviewed, with particular emphasis on the key success factors for their design, implementation and use.
2. The performance management framework
Performance measurement systems can make a positive impact on organisational performance only if they are considered from a wider, performance management perspective. Here we will discuss a comprehensive framework which encompasses both ‘hard’ and ‘soft’ aspects of performance, including strategy, processes, measurement, decisions and actions, but also capabilities, organisational learning, culture and leadership.
3. Scenario-based strategy maps to implement strategy
Strategy maps are designed to help execute strategy and bring predictive qualities to key performance indicators. However, strategy maps are often extrapolations of past performance and often insufficiently linked to possible future states. A scenario-based strategy map is an innovative tool that enables organisations to face strategic uncertainty in an effective way and make their performance more sustainable in the longer term. In this session, participants will be engaged in a practical exercise to design strategy maps and link them to scenarios.
Day Two: Performance Leadership
1. Performance targets and indicators to drive behaviours
Performance targets and indicators can help organisations define and achieve their strategic objectives, align behaviours and attitudes and, ultimately, have a positive impact on organisational performance. However, they have also been criticised for encouraging dysfunctional behaviours, stifling innovation and learning, and having little effect on decision-making processes. This workshop will demonstrate that the process of design and implementation of targets and indicators, and the definition of their roles are fundamental factors to determine their success and impact on performance. In this session delegates will have the opportunity to design and comment on performance indicators and targets relevant for their organisations.
2. How can we create a culture of performance?
Performance measurement systems can be used to either strengthen or change an organisation’s culture. As a consequence, it is vital to understand the interplay between performance targets and indicators, and common values, behaviours and shared practices. Through the use of a self-assessment tool, participants will analyse their organisation’s cultures and will be in the position to devise possible interventions from a performance management point of view.
3. How to effectively manage performance
The workshop will conclude by discussing how leadership, organisational culture and capabilities can positively contribute to the management of performance at organisational, team and individual levels. Therefore, we will look at ways to formulate a shared vision that motivates people to achieve goals; create the capacity within the organisation for a diffused model of leadership; promote alignment and commitment by providing support and a sense of direction.
Workshop timings
On Day One registration starts at 09h00 and the workshop will begin at 09h30 and the workshop finishes at 16h00 on Day Two. Documentation, meals and refreshments will be provided during the course of the workshop.