18 March 2010
Malmaison Manchester

Overview

This workshop is designed to assist organisations in the development and review of their performance management systems. In particular we will look at three different aspects:

Performance measurement systems: we will review whether your scorecards and dashboards provide you with the right information on the most important aspects of your business

Strategy maps: we will look at effective ways to communicate and execute strategy, give a greater sense of purpose to employees and key stakeholders, and understand how future developments should be incorporated in today’s performance

Performance indicators: we will review some of your key indicators to understand whether they are robust, accurate and can really be acted upon. We will also examine different ways to present and visualise data.

Approach

During the day there will be some taught elements, but the main focus will be on the problems your organisation is currently facing. Also, you will have the opportunity to compare experiences and share practices with members of other organisations.

In order to maximise the time allocated to analysing and improving your performance management systems, in preparation for the day, you will be asked to read some material beforehand, and to send to Pietro documentation that outlines your existing systems and related issues.

Who should attend?

This is aimed at senior managers from public sector organisations that have performance measurement systems in place and that are already making use of strategy maps, or have been working on them and are about to introduce them.

Cost

Because of the personalised content, this clinic is limited to six organisations, with a maximum of four delegates from each organisation. Cost to attend is £1500 + VAT per organisation.

Workshop Leader

Find out more about Pietro Micheli, MSc, MRes, PhD
Click here

Read what previous attendees at Pietro's workshops have to say ...

• 'I learned more in these two days than in the previous 8 years. Absolutely fantastic. Love the balance between the psychological aspects and practicalities.'
  Performance Improvement Team Leader, Northampton Borough Council
   
• 'Pietro is an excellent and engaging speaker, and the focus was on 'discussion' rather than being lectured to.'
  Head of Performance Management, Essex County Council
   
• 'Really enjoyed the workshop. Definitely value for money. Very thought-provoking.'
  Head of Contracts and Performance, Oxfordshire & Buckinghamshire Mental Health Partnership NHS Trust
   
• 'Excellent. I really enjoyed this course and will recommend it to friends and colleagues'
  Head of Service for Performance, Quality & Information, Adult Social Care, Lincolnshire County Council
   
• 'Best training I have attended.'
  Benefits Performance Manager, Sheffield CC
   
• 'Excellent workshop - will be able to take loads away and apply'
  Director of Informatics, Leeds Teaching Hospitals NHS Trust; 
   
• 'Thought-provoking, insightful and relevant. Good to share knowledge with other PM practitioners on wider issues and will use strategy mapping and great toolkit of techniques to take back to the office.'
  Performance Officer, North York Moors National Park Authority 
   
• 'Well paced and lively style from Pietro.'
  Senior Corporate Policy Officer, LB Southwark
   
• 'Thoroughly enjoyable and worthwhile'
  District Manager, Merseyside Fire & Rescue
   
• 'I really enjoyed the course - very relevant.'
  Director of Human Resources, Sheffield Care Trust