Past events

Training Courses

Organisational Performance

• How to Transform Strategy into Action
  

• Efficiency and Improvement in the Public Sector
• Performance Measurement in the Public Sector
• Advanced Performance Management
• How to Make Performance Management Work
• Performance Management Clinic
• Target Setting in the Public Sector
• Building a High Performance Contact Centre Workforce

• Strategic Information Management using SharePoint 2010
  

• Introduction to SharePoint 2010
• Records Management for SharePoint 2010
• SharePoint: Advanced Tools and Techniques
• Towards Total Information Management
• Building and Exploiting Taxonomies
• Practical Content Migration - Tips, Tricks and Avoiding Bear Traps
• Organisational Development for Information Management

Legal

• Cloud Computing: Legal Aspects
• Trading Standards: Large and Complex Prosecutions

• Measuring Social Return on Investment
• Social Media Strategies for Public Sector Organisations
• Successful Outsourcing for Local Authorities
• Participatory Budgeting - How to Get Started
• Participatory Budgeting - Why, How, What Next

• 2010 Public Sector PERFORMANCE FORUM (Manchester)
• Performance Management in Practice (Scotland and Manchester)
• Towards a Culture of Continuous Improvement in the NHS (Manchester)
• Performance Measurement and Management in Local Government Customer Service Delivery (London)
• EDRM in Practice (Scotland and Manchester)
• Future Challenges for Records Management (Manchester)
• People Management in Public Sector Contact Centres (Manchester)
• GIS and Partnership Working in the Public Sector (Manchester)
• Bridging the Gap between GIS and Customer Services (London)
• Transforming the Finance Function in the Public Sector (London and Manchester)
• Optimising Employee Potential (London)
• Achieving Financial Management Best Practice in the Public Sector (Manchester)
• Building a High Performance Public Sector Workforce (Manchester)