ADVANCED Performance Management

Workshop content

Day One

1. Performance measurement and management – the state of the art

The workshop will start by presenting the latest work and research in performance management. Examples of scorecards and dashboards will be reviewed, with particular emphasis on the key success factors for their design, implementation and use.

2. The performance management framework

Performance measurement systems can make a positive impact on organisational performance only if they are considered from a wider, performance management perspective. Here we will discuss a comprehensive framework which encompasses both ‘hard' and ‘soft' aspects of performance, including strategy, processes, measurement, decisions and actions, but also capabilities, organisational learning, culture and leadership.

3. Scenario-based strategy maps to implement strategy

Strategy maps are designed to help execute strategy and bring predictive qualities to key performance indicators. However, strategy maps are often extrapolations of past performance and often insufficiently linked to possible future states. A scenario-based strategy map is an innovative tool that enables organisations to face strategic uncertainty in an effective way and make their performance more sustainable in the longer term. In this session, participants will be engaged in a practical exercise to design strategy maps and link them to scenarios.

1. Performance targets and indicators to drive behaviours

Performance targets and indicators can help organisations define and achieve their strategic objectives, align behaviours and attitudes and, ultimately, have a positive impact on organisational performance. However, they have also been criticised for encouraging dysfunctional behaviours, stifling innovation and learning, and having little effect on decision-making processes. This workshop will demonstrate that the process of design and implementation of targets and indicators, and the definition of their roles are fundamental factors to determine their success and impact on performance. In this session delegates will have the opportunity to design and comment on performance indicators and targets relevant for their organisations.

2. How can we create a culture of performance?

Performance measurement systems can be used to either strengthen or change an organisation's culture. As a consequence, it is vital to understand the interplay between performance targets and indicators, and common values, behaviours and shared practices. Through the use of a self-assessment tool, participants will analyse their organisation's cultures and will be in the position to devise possible interventions from a performance management point of view.

3. How to effectively manage performance

The workshop will conclude by discussing how leadership, organisational culture and capabilities can positively contribute to the management of performance at organisational, team and individual levels. Therefore, we will look at ways to formulate a shared vision that motivates people to achieve goals; create the capacity within the organisation for a diffused model of leadership; promote alignment and commitment by providing support and a sense of direction.

Costs

• £834.00 incl VAT: 1 delegate (workshop + accommodation and dinner on 30 May)
• £702.00 incl VAT: 1 delegate (workshop only)