12th - 13th September 9:00 am-4:30 pm
Stirling Management Centre Stirling , FK9 4LA
Aimed senior managers in the public sector who are involved in measuring and managing performance, this workshop looks at operational issues, tools and
techniques for effective performance measurement and management.
The strategic, behavioural and cultural aspects of performance management will be covered in Part II which is being held on 6-7 November in Stirling and in Sheffield on 11-12 December.
Day 1 - Performance measurement and management1. Overview of the current challenges in performance measurement
The workshop will start by discussing the main issues public sector organisations are currently facing as regards to performance measurement. Examples of scorecards and dashboards will be reviewed, with particular emphasis on the key success factors for their design, implementation and use.
Most organisations have objectives and measures, but they are often disconnected and used for control and reporting purposes. Here we will look at how to best design and introduce Balanced Scorecards and dashboards, and how to make them relevant to the workforce.
Performance targets and indicators can help organisations define and achieve their strategic objectives, align behaviours and attitudes and, ultimately, have a positive impact on organisational performance. However, they have also been criticised for encouraging dysfunctional behaviours, stifling innovation and learning, and having little effect on decision-making processes. This workshop will demonstrate that the process of design and implementation of targets and indicators, and the definition of their roles are fundamental factors to determine their success and impact on performance. In this session delegates will have the opportunity to design and comment on performance indicators and targets relevant for their organisations.
Day 2 - From measurement to improvement
1. Achieving efficiency gains
The second day of the workshop will start by discussing ways to achieve efficiency savings to release resources for front line service delivery. Through the identification of types of ‘waste', opportunities for reducing costs will be outlined and applied to a number of cases. Several problem-solving tools and techniques will also be presented and applied.
Public sector organisations are increasingly demanded to enhance the quality of the services they provide while reducing cost. In this session we will examine both processes and activities from a ‘customer' perspective. Moreover, we will investigate ways to build a culture of stopping to fix problems and create value for the customer.
Here we will discuss real life examples of development, use and review of performance management systems and their roles in improving the performance of both public and private sector organisations. We will conclude with a list of do's and don'ts in performance measurement and management.Exercises:
Please note: The strategic, behavioural and cultural aspects of performance management will be covered in Part II in Kenilworth on 17-17 May and Stirling on 13-14 June.
On Day One registration starts at 09h00 and the workshop
will begin at 09h30 and the workshop finishes at 16h00 on Day Two.
Documentation, meals and refreshments will be provided during the course of the
workshop. The residential rate includes accommodation and dinner on 12 September.
Due to its intensive nature, attendance at this workshop is strictly limited to 25 delegates.
Delegates who book onto both Advanced Performance Management Part I and Part II are offered a discounted rate of £780 incl VAT per workshop (workshop only).
Associate Professor , Warwick Business School
2 day Workshop, 12th - 13th September
2 day Workshop, 26th - 27th September
2 day Workshop, 6th - 7th November
2 day Workshop, 11th - 12th December
Advanced PM I: Delivered a huge amount of material in a short space of time, and able to keep interest levels as well as pace. Really useful.
- Policy and Performance Officer, Wyre Council
Advanced PM I: Excellent course, would definitely recommend.
- Performance and Improvement Manager, Leicestershire County Council
Advanced PM I: Excellent, engaging and knowledgeable. Has inspired me to go back to my organisation with new ideas.
- Performance and Improvement Officer, North Yorkshire County Council
Advanced PM II: Overall this was an excellent workshop and really inspiring to change. It will have a significant impact on my work.
- Executive Director of Specialist & Forensic Services, West London Mental Health NHS Trust
Advanced PM II: The event was the best I have ever attended. Superb.
- Head of School, Birmingham City University
Advanced PM II: Enabled me to think differently and to have more structure to my thinking in preparation for strategic planning. Really enjoyed working with people from different environments.
- Assistant Director of Student Services, University of Southhampton
Advanced PM II: Pietro came highly recommended and delivered brilliantly.
- Head of Business Management, London Fire and Emergency Planning Authority
Advanced PM II: Best training / workshop I have attended in a long time. Will be taking lots of learning back.
- Senior Public Health Manager, NHS Kirklees
Advanced PM II: Excellent and Informative course. Really enjoyed it. Pietro was an excellent teacher, motivational and interesting. Thank you.
- Head of Enforcement ASB Operations & Markets. LB Tower Hamlets
Advanced PM I and II: The two workshops combined will impact massively on my work. I have learned many tools to take back to my workplace. Excellent teacher, great passion for the subject. Great venue, well organised.
- Performance and Governance Manager, Veridian Housing
Transforming Strategy - I learnt a lot - focussed as to what's needed in the business. I found the business examples, team exercises and learning from others most useful. Quality of workshop organisation and venue was faultless.
- Commercial Director, Principle Healthcare Ltd
Transforming Strategy - A good balance between listening and interactive sessions. I am glad I came - feel I I've got something out of this workshop.
- Director of Strategic Planning, Tata Chemicals
Found the workshop even more beneficial than I had envisaged. Expectations exceeded and keen to learn more. Very flexible approach. First course I have attended where happy to adjust content in Day 2 as a result of Day 1 feedback.
- Head of Research and Innovation, Heart of England NHS Trust
Exceeded expectations. Trainer's knowledge and expertise was phenomenal, there was not any question asked or issue raised that he could not answer or respond to appropriately.'
- Team Manager, Wokingham Borough Council
A very focused individual - no wasting of time. Very credible and based in reality. I did not lose interest at any point. Excellent and very professional organisation.
- Director of Health, Isle of Man Department of Health & Social Security
I have loved the course and really want to attend more events.
- Quality and Performance Manager, Care Plus Group
Excellent event which I will be recommending to colleagues.
- Change & Performance Manager, The States of Guernsey
A good balance between tools and culture mix. I appreciate the fact that a lot has been packed into the day. It has been stimulating, not rushed.
- Service Improvement Manager, Birmingham City Council
Well thought out and well put together. Golden thread definitely in evidence!
- Acting Quality Assurance and Communications Manager, Falkirk Council
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Pietro is Associate Professor of Organisational Performance at Warwick Business School and a Visiting Fellow at Cranfield School of Management's Centre for Business Performance.
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